Our aim for the patient survey is to measure the patient experience domain of the quadruple aim reflective of overall experience and particularly coordination/integration of care.
The survey is applicable to all patient groups. The survey was developed in context of integrated care as applicable to the context of Ontario Health Teams.
The Patient Experience survey uses a combination of existing and adapted items to assess the dimensions of healthcare use, health status, accessing care, care transitions, having someone to count on, being heard, patient self management, safety, and digital/virtual care identified as relevant to capturing patient experience in their OHT.
There are eight topics captured in the patient experience survey: easily access health & social care; having someone to count on; being heard; knowing how to manage health; independence & well-being; feeling safe; care transitions; overall health; and sociodemographics.