In 2022, we are hosting a series of events on Quadruple Aim Measures for Ontario Health Teams (OHTs): April is Patient/Client Experience Month.
Come join us as Walter Wodchis reviews the HSPN approach to patient experience measurement. Sarah Grace Bebenek and Sheila Koss from South Georgian Bay OHT will discuss their implementation of the HSPN patient experience survey with nearly 4000 respondents, and talk about how they plan to use the results in collaboration with patients and family.
Zahra Ismail, Director, Primary Care and Social Determinants at Ontario Health will discuss the strategic direction for patient reported experience measurement at Ontario Health.