Hospitals are under increasing pressures by governing bodies to meet mandated performance standards and fiscal targets. As a result, hospitals are incentivized by funders to discharge patients efficiently and effectively. Being discharged from hospital is a vulnerable process for patients. This period, often referred to as transitional care, is defined by the American Geriatrics Society as a “set of actions to ensure the coordination and continuity of health care as patients transfer between locations or different levels of care within the same location”. Despite a push by researchers to understand the causes and effects of poor transitions of care, gaps in knowledge currently exist about the patient experience, particularly the experience of patients with complex chronic conditions.