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A Roadmap to Assess Patient Experience with Person-Centered Integrated Care: When, What and How?

Person-centered integrated care (PC-IC) is a concept combining person-centeredness and integrated care to better improve care for people with complex health and social needs. The World Health Organization describes PC-IC as “health services that are managed and delivered in a way so that patients receive both preventive and curative services according to their needs over time that is coordinated across different levels of the health system”. Following this definition, evaluation of PC-IC should include the patients’ experiences with their care. When attempting to assess patient experience (PE) with PC-IC there is a lack of guidance on what to measure, when and how. Our study fills this gap by proposing a roadmap to guide the assessment of PE with PC-IC.