In Ontario, Canada, Community Care Access Centres (CCACs) organize government-funded home-care services including professional care, home-making and personal support services. Over time, CCACs have increasingly provided more medicalized, post-acute care rather than chronic disease management due to budget constraints. Informal caregivers, in particular, are key to maintaining and supporting seniors in the community. However, little is understood about how, when and why older adults with multimorbidity make use of formal and informal home and community care supports. A better understanding of the perceived value of support services could inform the design and implementation of care that may better address patient needs.